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第一章 单元测试
1、单选题：
Productivity is expressed as: （ ）.
A:output divided by input
B:input divided by output
C:output times input
D:output plus input
E:output minus input
答案: output divided by input
2、单选题：
Which of the following is not a factor that affects productivity? （ ）.
A:standardizing processes
B:wireless cellular phones
C:design of the workspace
D:use of the Internet
E:computer viruses
答案: wireless cellular phones
3、单选题：
For an organization to grow its market share, it must: （ ）.
A:broaden its mission statement
B:exceed minimum standards of acceptability for its products or services
C:advertise using multimedia
D:lower prices
E:establish an internet website
答案: exceed minimum standards of acceptability for its products or services
4、单选题：
Which of the following activities is not a direct responsibility of operations management? （ ）.
A:Developing an operations strategy for the operation
B:Planning & controlling the operations
C:Determining the exact mix of products and services that customers will want
D:Designing the operations products , services & process
答案: Determining the exact mix of products and services that customers will want
5、判断题：
The hierarchy and sequence of planning and decision-making is: mission, organizational strategy, tactics, and operational decisions. （ ）
A:对
B:错
答案: 对
第二章 单元测试
1、单选题：
“Quality is defined by the customer” is______ ( ).
A:A user-based definition of quality
B:A manufacturing-based definition of quality
C:A product-based definition of quality
D:An unrealistic definition of quality
答案: A user-based definition of quality
2、单选题：
______________ is about supplying customers with what they want when they want it. ( )
A:JAT
B:JUT
C:JIT
D:HET
答案: JIT
3、单选题：
The aim of Six Sigma initiative is to______ ( ).
A:reduce cost
B:both [A] and [B]
C:none of the above
D:improve quality
答案: both [A] and [B]
4、单选题：
Six Sigma strategies seek to improve the quality of the output of a process by ( ).
A:minimizing variability in manufacturing
B:all of the above
C:identifying the causes of defects
D:removing the causes of defects
答案: all of the above
5、单选题：
Which kind of defect can be called as minor defect? ( ).
A:Which does not reduce the usability of the product for its intended use
B:both [A] and [B]
C:None of the above
D:The cost of repairing the defect is less
答案: Which does not reduce the usability of the product for its intended use
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